Privacy Policy

We are committed to safeguarding the privacy of our website visitors and clients. This policy explains how we handle your personal data in line with the UK GDPR, the Data Protection Act 2018, and other relevant privacy regulations.

This policy applies where we act as a data controller with respect to your personal data; in other words, where we determine the purposes and means of its processing.
You will be asked to provide consent to our use of cookies (other than strictly necessary cookies) when you first visit our website, in accordance with the terms of this policy.
Our website also provides privacy controls, allowing you to manage your newsletter preferences and cookie settings.
In this policy, “we”, “us” and “our” refer to Kingsland Linassi Ltd (trading as Linassi + Co).

1. How We Use Your Personal Data

We may process:

Usage data: information about how you use our website (IP address, location, browser type, operating system, referral source, visit duration, pages viewed, and navigation paths). This data may be collected through Google Analytics and is processed to analyse usage and improve our services. The legal basis for this processing is our legitimate interests.
Enquiry data: information provided in contact or enquiry forms, processed for the purpose of responding to your enquiry and marketing relevant services. The legal basis is consent.
Notification data: information provided when subscribing to newsletters or updates, processed for the purpose of delivering those communications. The legal basis is consent or performance of a contract.
Correspondence data: content of communications with us (including email, phone, or post), processed for record-keeping and administration. The legal basis is legitimate interests in the proper running of our business.

We may also process your data where necessary to comply with legal obligations or protect vital interests.

2. Providing Your Personal Data to Others

We may disclose your personal data:

To our employees and officers where reasonably necessary.
To service providers (such as website hosting, analytics, or email marketing platforms) who act as data processors on our behalf, subject to strict contractual safeguards.
Where required by law, or for the establishment, exercise, or defence of legal claims.

3. International Transfers

While our website is hosted in the UK, some service providers (e.g. Google Analytics, email marketing platforms) may transfer data outside the UK/EEA. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO) or adequacy decisions.

4. Retaining and Deleting Personal Data

We retain personal data only for as long as necessary for the purposes set out in this policy:

Newsletter subscription data: retained while you remain subscribed, and deleted after 3 years of inactivity.
Enquiry and correspondence data: typically retained for up to 3 years.
Usage data: anonymised and aggregated for analytics after 26 months.

We may retain data longer where necessary to comply with legal obligations or protect vital interests.

5. Your Rights

Under UK GDPR, you have the following rights:

Right of access to your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”).
Right to restrict processing.
Right to object to processing (including direct marketing).
Right to data portability.
Right to withdraw consent at any time.
Right to lodge a complaint with the ICO.

Access Requests & Administration Fee

You may request details of personal information we hold about you. In most cases, this will be provided free of charge. However, where requests are manifestly unfounded, excessive, or repetitive, we reserve the right to charge an administration fee of £100 to cover the cost of processing the request.

We may ask for proof of identity before fulfilling a request.

6. Cookies

Our website uses cookies:

Necessary cookies: required for the functioning of the site.
Analytics cookies: used (with your consent) to understand website usage and improve services (Google Analytics).
Preference cookies: store your cookie and newsletter settings.

You can manage or withdraw consent for non-essential cookies at any time via our cookie banner or browser settings.
For details about Google Analytics, please see Google’s Privacy Policy.

7. Children’s Data

We do not knowingly collect personal data from children under the age of 16. If we become aware that we have collected such data, we will delete it.

8. Our Details

This website is owned and operated by Kingsland Linassi Ltd.

Registered in England & Wales (Company No. 6698946).
Registered office: Fitzroy House, Crown Street, Ipswich, Suffolk, England, IP1 3LG.
Principal place of business: Unit 12 Brightwell Barns, Ipswich Road, Brightwell, IP10 0BJ.

You can contact us:

By post to the address above.
Using the contact form on our website.
By phone (see website).
By email (see website).

9. Data Protection Officer

Our Data Protection Officer is:
Ian Linassi Unit 12 Brightwell Barns, Brightwell, Suffolk, IP10 0BJ

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